SPV1. Who is responsible
The data controller is Sport Voyager Colombia S.A.S., NIT 900.467.172-8 ("Sport Voyager"), domiciled in Bogotá, Colombia. You can write to comercial@sportvoyager.com or use the WhatsApp number at the bottom of every page.
2. What data we process and why
- Site forms ("Tell us what you are looking for", quotes, "We build your tournament" and store orders): name, phone or WhatsApp, city, the athlete's age, the program you are interested in and your message. We use them to answer you, quote and organize the trip, tournament or order you ask for.
- My account and payments: the athletes' and families' data you give us when you register (documents, passport, emergency contacts, payments). It is used only to run the trip and meet legal obligations.
- Site measurement: we count visits anonymously, with no cookies and without storing your IP address: only the page viewed, the approximate country, the device type and where you came from. The code that identifies a browser changes every day and cannot be used to follow you. If your browser sends "Do Not Track", we do not count you.
- Google Analytics (only if you accept): if you press "Accept" on the site notice, we use Google Analytics 4 to understand which pages are useful. Google may use identifiers and cookies and process data in the United States and other countries. If you press "Reject" or do not answer, Google Analytics is not loaded.
3. Minors' data
We process data of children and teenagers only when needed for the trip or tournament and with the authorization of their mother, father or legal guardian, protecting their best interests and rights. We never use it for third-party advertising. Photos and videos of minors are published only with written authorization.
4. Your rights as a data subject
Under article 8 of Law 1581 of 2012 you may: know, update and correct your data; ask for proof of the authorization you gave us; know how we have used it; file complaints with the Superintendence of Industry and Commerce; revoke your authorization and ask us to delete your data when there is no legal or contractual duty to keep it; and access it free of charge.
5. How to exercise your rights
Write to comercial@sportvoyager.com with your name, the data you want to see, correct or delete, and a way to reply. We answer queries within 10 business days and claims within 15 business days (articles 14 and 15 of Law 1581). You can change your Google Analytics choice at any time with "Data preferences" at the bottom of the page.
6. Who we share data with
Only with those who make the service possible: airlines, hotels, tournament organizers and trip insurers; the payment provider (Wompi); and the technology providers that host the site and send emails. We do not sell your data.
7. Security and retention
We keep data on protected servers with access limited to the team that needs it. Individual site visits are deleted after 90 days and only daily totals remain. Trip data is kept while the relationship lasts and as long as the law requires.
8. Changes to this policy
If we change this policy, we will publish the new version on this page with its effective date.